Privacy Policy

Last Updated: August 9, 2026

1. Introduction

At Heal Health Hubs, we are committed to protecting your privacy and ensuring the confidentiality of your personal and medical information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our healthcare services and website.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Full name, date of birth, and contact information
• Address and emergency contact details
• Insurance information and policy numbers
• Payment information (processed securely)
• Communication preferences

2.2 Medical Information

We collect Protected Health Information (PHI) including:

• Medical history and current health conditions
• Medication records and allergies
• Laboratory test results and diagnostic reports
• Treatment plans and physician notes
• Insurance claims and billing records

2.3 Technical Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on site
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• Treatment: To provide, coordinate, and manage your healthcare
• Payment: To process billing and insurance claims
• Healthcare Operations: To improve our services and conduct quality assessments
• Communication: To send appointment reminders and health-related information
• Legal Compliance: To comply with applicable laws and regulations

4. HIPAA Compliance

Heal Health Hubs complies fully with the Health Insurance Portability and Accountability Act (HIPAA). We have implemented administrative, technical, and physical safeguards to protect your PHI. Our staff receives regular HIPAA training, and all business associates are bound by Business Associate Agreements (BAAs).

5. Sharing Your Information

We may share your information with:

• Healthcare Providers: Specialists, hospitals, and labs involved in your care
• Insurance Companies: For billing and claims processing
• Business Associates: Service providers who assist in our operations (under BAAs)
• Legal Authorities: When required by law, court order, or subpoena
• Public Health: As required for public health reporting

We never sell your personal or medical information to third parties.

6. Your Rights

You have the right to:

• Access your medical records
• Request amendments to your records
• Request restrictions on how we use your information
• Receive confidential communications
• File a complaint if you believe your privacy has been violated
• Revoke authorization for certain uses of your information

7. Data Security

We implement industry-standard security measures to protect your information, including:

• Encrypted data transmission (SSL/TLS)
• Secure, password-protected electronic health records
• Regular security audits and vulnerability assessments
• Restricted access to PHI based on role
• Physical security measures at our facilities

8. Cookies & Tracking

Our website uses cookies to enhance user experience and analyze site traffic. You can control cookie preferences through your browser settings. We use:

• Essential Cookies: Required for site functionality
• Analytics Cookies: To understand how visitors use our site
• Preference Cookies: To remember your settings

9. Data Retention

We retain medical records in accordance with Texas state law, which requires retention for at least 7 years after the last date of service (or until a minor patient reaches age 21). Other personal information is retained as long as necessary to provide services and comply with legal obligations.

10. Children's Privacy

For patients under 18, parents or legal guardians have the right to access and control their child's medical information in accordance with state laws and HIPAA regulations.

11. International Data Transfers

Your information is processed and stored in the United States. If you access our services from outside the US, you consent to the transfer of your information to the US.

12. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

13. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Privacy Officer:

Heal Health Hubs Privacy Office
561 Richland Avenue
Spring, Texas, USA
Phone: 281-297-3551
Email: info@healhealthhubs.com

To file a complaint with the U.S. Department of Health and Human Services:
https://www.hhs.gov/hipaa/filing-a-complaint